Shipping Policy

Shipping Policy – Mumtaz Aroma

At Mumtaz Aroma, we aim to ensure that every order reaches our customers safely and on time. We currently deliver to most locations across India and are constantly working to expand our delivery reach.

Order Handling & Dispatch

Most orders placed on www.mumtazaroma.com are processed within 3 to 5 business days (excluding Sundays and public holidays). After your order is packed and ready, it is handed over to a trusted logistics partner for delivery.

Estimated Delivery Time

Delivery timelines may vary depending on your location:

• Metro cities: 2–5 working days
• Non-metro and remote areas: 5–8 working days

Please note: While we work closely with our courier partners to meet these timeframes, occasional delays may occur due to high volumes, weather conditions, strikes, or unforeseen regional disruptions.

Shipping Notifications & Tracking

Once your order is shipped, you will receive an SMS or email with your tracking number and courier partner details. You can use this information to follow your parcel’s status in real time.

Address & Contact Accuracy

To help ensure smooth and timely delivery, please double-check the following before placing your order:

• Full address including house/building number, street name, locality, city, and pin code
• Nearby landmark (optional but helpful for courier agents)
• A valid, reachable phone number (essential for delivery coordination)

Delivery Guidelines

• Please ensure someone is available to receive the package at the address provided.
• In case of Cash on Delivery(COD) orders, kindly keep the exact amount ready at the time of delivery.
• If your delivery is delayed, misplaced, or marked “delivered” but not received, contact our support team within 48 hours of the status update for assistance.

Delivery Exceptions

If a product is temporarily out of stock or delivery is impacted due to extreme weather, strikes, or other unavoidable events, our team will notify you via your registered email or phone number.

We advise placing your orders well in advance during festive periods or national holidays to avoid delays.

Responsibility After Dispatch

Once your parcel is shipped, Mumtaz Aroma cannot be held responsible for delays caused by third-party courier services. However, we will fully support you in resolving any courier-related issues to the best of our ability.

Questions or Help?

If you have any questions about your delivery or need assistance with tracking, feel free to contact us at [email protected]